Shipping fees: While we understand shipping is vital for a business to start, we strongly recommend that you order more than 23kg/order because this kind of parcels are regarded as weighted parcels and apply for great discount. Default shipping fee we set are for express air shipping and will ensure the goods to arrive your doorstep in the fastest manner. If you don't need them urgent and want to save some shipping fee, of course we have other shipping channels to choose. You can always contact us at email@example.com for latest shipping fee quotation if you have a clear ordering plan.
In general, there are three channels available:
Goods less than 23kg: Express Air shipping through carriers like DHL, UPS, Fedex, etc. Usually arrive in 1 week.
23-100kg: Standard Air. Usually arrive in 2 weeks.
100kg+: Sea. Usually arrive in 4-6 weeks.
Where we can ship to：
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
If you didn't find your country available, please contact us at firstname.lastname@example.org for fast response.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.